RETURNS & EXCHANGE POLICY
COMMON RETURNS QUESTIONS
DO I HAVE TO PAY FOR SHIPPING?
We got you covered. Our return process is simple and free! Once your return is authorized, you’ll receive step-by-step instructions and a prepaid shipping label via email.
WHAT IS YOUR RETURN POLICY?
Items other moisturizers purchased in the last 60 days are returnable. For auto-delivery returns, please email email@example.com. Free samples and gift cards are not returnable. We gladly accept returns without original packaging. We do not accept the return of open moisturizers; however, we will gladly send a replacement, a voucher, or a full refund equal to the value of the product.
*In response to COVID-19, we’ve temporarily extended our return window to 60 days to allow additional time for you to safely return your items to our team.
HOW SOON WILL I GET MY REFUND?
Our return process will take between 7-14 days start to finish. Returns take roughly 5 business days for travel to return location, and 3-4 business days processing time. Once processed, your return will be initiated and we’ll notify you via email!
WHAT IS AN INSTANT REFUND VOUCHER?
Once your return is initiated, we will issue a temporary voucher equal to the value of your return. This gives you the option to place a new order right away while your return is on its way back to us!
WHAT IF I DON’T USE MY INSTANT REFUND VOUCHER?
Once we receive your returned item(s), we will transfer the balance of your instant voucher to the original payment method. If you did not use any of the vouchers, you will receive a full refund equal to the amount of the return.
I BOUGHT A KIT BUT ONLY WANT TO RETURN AN INDIVIDUAL ITEM – HOW DO I DO THIS?
For partial kit returns, please email firstname.lastname@example.org